❓ Frequently Asked Questions (FAQ)
Welcome to our FAQ section! Below you'll find answers to our most commonly asked questions. If you still need help, feel free to contact us anytime at support@eliteluxboutique.com
📦 Where do you ship from?
Most of our products ship from our international fulfillment partners in trusted, high-speed warehouses. This allows us to bring you unique, high-quality items at amazing prices.
🌍 Do you ship internationally?
Yes! We proudly ship to the United States, Canada, Australia, United Kingdom, and many more. If you're unsure about your location, just reach out and ask us!
⏳ When will my order ship?
All orders are processed within 1–5 business days. Once your order is shipped, you’ll receive a tracking number via email or SMS if opted in.
🚚 How long does shipping take?
Estimated shipping times by country:
🇺🇸 United States: 6–15 business days
🇨🇦 Canada: 8–20 business days
🇦🇺 Australia: 8–20 business days
🇬🇧 UK & others: 10–25 business days
Delays may occur during holidays or high-volume seasons.
🔎 How do I track my order?
Once your order ships, you’ll receive an email with tracking details. You can also reach out to us at support@eliteluxboutique.com if you need help tracking.
🛑 Can I cancel or change my order?
We process orders quickly to ensure fast delivery. If you need to make a change or cancel, please email us immediately after purchase. Once your order has entered fulfillment, we are unable to make changes.
💳 What payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover. We also support Shop Pay, Apple Pay, Google Pay, and PayPal for a secure checkout experience.
🎁 Do you offer discount codes?
Yes! New customers can enjoy 10% OFF with promo code THANKYOU10 at checkout. Be sure to join our email list for exclusive seasonal sales and surprise offers!
🧾 I made a mistake on my shipping address — what do I do?
If your order hasn’t been shipped yet, contact us immediately at support@eliteluxboutique.com with your corrected address. Once the order is in transit, we cannot reroute it.
💔 My item arrived damaged or incorrect — what now?
We’re so sorry to hear that! Please send us an email within 7 days of delivery, along with a photo of the item and packaging. We’ll gladly review and resolve the issue for you.
🐾 Are your products pet-friendly or kid-safe?
Many of our products are handpicked for families and are safe for households with kids or pets. Please check individual product descriptions for specific safety notes.
Still have questions?
📧 Email us at support@eliteluxboutique.com — we’re happy to help!